Kay Macfoy – Cloud Resume | Azure Admin Portfolio

About Me

Senior IT Analyst with 13 years of experience supporting enterprise Microsoft environments, specializing in Microsoft 365, Intune, MECM, Active Directory, endpoint management, and executive support in high-security organizations. Proven ability to deliver reliable technical solutions in fast-paced, high-stakes environments while maintaining exceptional customer service. Seeking to leverage enterprise infrastructure, automation, and endpoint management expertise in a senior systems administration or infrastructure engineering role

Work Experience

Senior IT Analyst (May 2026 - Present)

Continued responsibilities supporting enterprise legal IT operations following organizational restructuring and title change.

GTS Office Lead - A&O Shearman (June 2023 - May 2026)

Operate Entra ID to manage 130 user accounts
Administer Intune to enroll/unenroll firm issued devices/BYODs
Use MECM to deploy software to end users
Utilize ServiceNow/BMC for ticketing
Set up A/V events for attorneys using Teams, Webex, and Zoom
Maintain Track-IT! to manage 250 inventory assets
Perform hardware exchanges for end users

Desktop Engineer - Tier 3 Leidos with Department of Justice (August 2022 - June 2023)

Prepared change request documentation for several server modifications
Trained new members of the team on different processes (adding printers, using MECM/SCCM)
Collaborated with MECM/SCCM to authorize requested software, package requested programs, and test software deployments
Improved hardware diagnostic/repair time by 75% by using an online system to process repair requests

Desktop Technician - Tier 2 Leidos with Department of Justice (June 2020 - August 2022)

Performed mobile device setup for VIPs
Assigned tickets to other members of the team
Created a tracking project to follow up with account creation to facilitate staffing requests
Prepared daily reports on the number of machines delivered or replaced by the team

Deskside Support Dispatch - Leidos with Department of Justice (September 2019 - June 2020)

Conducted troubleshooting on Windows software and hardware for VIP clients
Activated and deployed mobile phones using Airwatch
Served as the primary point of contact for clients, providing assistance and directing technicians as needed
Deployed hardware such as laptops, desktops, printers, etc. as requested

Kay Olumide Macfoy